Privacy Policy

Mostbet (the operator) is committed to protecting your privacy and ensuring transparency about how we collect, use, and process your personal data. This Privacy Policy explains our data handling practices in compliance with applicable data protection laws, including GDPR, CCPA, LGPD, and other regional regulations. By accessing mostbetnepal.bet and using our services, you consent to the collection and processing of your information as described below. If you do not agree with our practices, please do not use our platform.

Data Controller and Contact Information

Mostbet is the data controller responsible for processing your personal information. We are licensed under Curaçao eGaming and operate mostbetnepal.bet to provide online gambling services. For privacy-related inquiries, data subject requests, or to contact our Data Protection Officer, please reach out to [email protected] or use our live chat service available 24/7. You may also submit requests via our support channels in Nepali, English, or Hindi.

What Personal Data We Collect

We collect various categories of personal data to provide our services, comply with legal obligations, and prevent fraud. The data we collect includes:

Identity information: name, date of birth, nationality, gender, and government-issued identification documents (passport or national ID)
Contact details: email address, phone number, and mailing address
Financial information: bank account details, payment method information, transaction history, and account balance
KYC and AML documents: proof of identity, proof of address, source of funds documentation, and beneficial ownership information
Technical data: IP address, device type, operating system, browser type, device identifiers, and mobile app usage metrics
Behavioral and usage data: betting history, game preferences, session duration, login frequency, and interaction patterns
Communications: messages sent via live chat, email, or other support channels
Marketing preferences: consent status for promotional communications and newsletter subscriptions
Biometric data: if you use biometric login features on our mobile app (fingerprint or facial recognition)

Sources of Personal Data

We obtain your personal data from multiple sources to ensure accurate records and effective service delivery:

Directly from you: during registration, account verification, deposit and withdrawal requests, customer support interactions, and when you voluntarily provide information
Cookies and tracking technologies: through our website and mobile app to enhance user experience and analyze usage patterns
Third-party service providers: including payment processors, KYC/AML verification partners, credit reference agencies, fraud prevention services, and affiliate networks
Group companies and business partners: for service integration and operational purposes
Regulatory authorities: in response to legal requests or compliance investigations

Purposes of Data Processing and Legal Bases

We process your personal data for the following purposes, each supported by a lawful legal basis:

Purpose: Legal Basis
Account creation, management, and service delivery: Performance of contract
Identity verification, KYC, and AML compliance: Legal obligation (anti-money laundering and counter-terrorism financing regulations)
Payment processing and financial transactions: Performance of contract and legal obligation
Fraud detection and prevention: Legitimate interest in protecting our platform and users
Responsible gambling monitoring and enforcement: Legal obligation and legitimate interest
Marketing communications and promotional offers: Consent (where required by law)
Customer support and dispute resolution: Performance of contract and legitimate interest
Platform improvement and analytics: Legitimate interest in enhancing user experience
Compliance with regulatory requests: Legal obligation

We may share your personal data with third parties only when necessary to provide our services, comply with legal obligations, or protect our legitimate interests. Your data is shared with:

Payment service providers and financial institutions: to process deposits, withdrawals, and payment verification
KYC and AML service providers: to verify your identity and conduct compliance checks
Fraud prevention and credit reference agencies: to assess risk and prevent unauthorized activity
Regulatory authorities and law enforcement: when required by law or court order
Mostbet group companies: for operational, administrative, and service delivery purposes
Affiliate and marketing partners: limited to non-sensitive data for promotional purposes, subject to your consent
IT service providers and cloud hosting providers: for platform maintenance, data storage, and technical support
Customer support and communication platforms: to facilitate your inquiries and support requests

We do not sell your personal data to third parties for commercial purposes. All third-party recipients are contractually obligated to protect your data and use it only for the specified purposes.

International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries outside Nepal, including within the European Union, United States, and other jurisdictions where Mostbet operates. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCC), adequacy decisions, and binding corporate rules to ensure your data receives an adequate level of protection equivalent to that provided under applicable data protection laws. By using our services, you consent to such transfers.

Data Retention Periods

We retain your personal data for the duration necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Specific retention periods are as follows:

Account and transaction data: retained for a minimum of 5 years after account closure or final transaction, as required by anti-money laundering regulations
KYC and AML documents: retained for 5 years or longer if required by regulatory authorities
Marketing and communication data: retained until you withdraw consent or request deletion
Technical and usage data: typically retained for 12 months unless longer retention is required for legal or operational reasons
Customer support records: retained for 3 years to resolve disputes and maintain service quality
Biometric data: deleted immediately after authentication unless you consent to longer retention

After the retention period expires, we securely delete or anonymize your data. However, we may retain certain data if required by law, for regulatory compliance, or to defend legal claims.

Your Data Subject Rights

You have the following rights regarding your personal data, subject to applicable law:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may request correction of inaccurate or incomplete data
Right to erasure: you may request deletion of your data, subject to legal retention obligations
Right to restrict processing: you may request that we limit how we use your data
Right to data portability: you may request your data in a structured, machine-readable format
Right to object: you may object to processing for marketing, profiling, or legitimate interest purposes
Right to withdraw consent: you may withdraw consent for marketing communications at any time
Right not to be subject to solely automated decision-making: you have the right to human review of automated decisions affecting your account

To exercise any of these rights, contact us at [email protected] or through our live chat service. We will respond to your request within 30 days or as required by applicable law. Please note that some rights may be limited by legal obligations, particularly regarding AML compliance and fraud prevention.

Cookies and Tracking Technologies

Mostbet uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. These technologies allow us to remember your preferences, track session activity, and measure the effectiveness of our marketing efforts. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy available on mostbetnepal.bet.

Data Security

We implement comprehensive organizational and technical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption: all sensitive data, including financial information and KYC documents, are encrypted in transit and at rest using industry-standard protocols
Access controls: personal data is accessible only to authorized personnel with a legitimate business need
Secure authentication: we use multi-factor authentication and biometric login options to protect your account
Regular security audits: we conduct periodic security assessments and penetration testing to identify and remediate vulnerabilities
Secure infrastructure: our servers and databases are hosted in secure, monitored data centers with redundancy and backup systems
Employee training: our staff receive regular data protection and security awareness training
Incident response: we maintain procedures to detect, investigate, and respond to security incidents

While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security, and you use our platform at your own risk. If you believe your data has been compromised, please contact us immediately at [email protected].

Children and Minors

Mostbet's services are intended only for individuals aged 18 years and older. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will immediately delete such data and terminate the account. Parents or guardians who believe their child has provided personal information to us should contact [email protected] immediately. By using our platform, you represent and warrant that you are at least 18 years of age and legally permitted to engage in online gambling in your jurisdiction.

Complaints and Supervisory Authority

If you believe we have violated your privacy rights or data protection obligations, you have the right to lodge a complaint with the relevant data protection authority (DPA) in your jurisdiction. While we encourage you to contact us first to resolve any concerns, you may also file a complaint with your local supervisory authority. For users in Nepal and other jurisdictions, you may contact the appropriate data protection regulator. Mostbet is committed to cooperating with regulatory authorities to resolve privacy disputes.

Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on mostbetnepal.bet and updating the 'Last Updated' date below. Your continued use of our platform following such notification constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy regularly to stay informed about how we protect your data. For more information about our services and terms, please visit most bet.com.

Last Updated: January 2025